Gmail Programme Policies
The Gmail Program Policies play an important role in maintaining a positive experience for everyone using Gmail. Be sure to check back from time to time, as these policies may change. Please also refer to Google’s Terms of Service for more information.If you believe an account has violated our Program Policies, there are multiple ways to report it:
- For general abuse use this form
- For child grooming use this form
- For copyright violations use this form
Make sure to read the policies below to understand how we define abusive behavior.
Google may disable accounts that are found to be in violation of our policies. If your account is disabled, and you believe it was a mistake, please follow the instructions on this page.
Spam and bulk email
Don’t use Gmail to distribute spam or unsolicited commercial emails.
You are not allowed to use Gmail to send emails in violation of the CAN-SPAM Act or other anti-spam laws; to send unauthorised emails via open, third-party servers; or to distribute the email addresses of any person without their consent.
You are not allowed to automate the Gmail interface, whether to send, delete or filter emails, in a manner that misleads or deceives users.
Please bear in mind that your definition of “unsolicited” or “unwanted” email may differ from your email recipients’ perception. Exercise judgement when sending emails to a large number of recipients, even if the recipients elected to receive emails from you in the past. When Gmail users mark emails as spam, it increases the likelihood that future messages that you send will also be classified as spam by our anti-abuse systems.
The creation and use of multiple Gmail accounts
Don’t create or use multiple accounts to abuse Google policies, bypass Gmail account limitations, circumvent filters or otherwise subvert restrictions placed on your account. (For example, if you’ve been blocked by another user or have had your Gmail account disabled due to abuse, don’t create a replacement account that engages in similar activity.)
You also aren’t allowed to create Gmail accounts by automated means, or buy Gmail accounts from, sell or re-sell them to, or trade them with others.
Don’t use Gmail to transmit viruses, malware, worms, defects, Trojan horses, corrupted files or any other items of a destructive or deceptive nature. In addition, don’t distribute content that harms or interferes with the operation of networks, servers or other infrastructure belonging to Google or others.
Fraud, phishing and other deceptive practices
You may not access another user’s Gmail account without their explicit permission.
Don’t use Gmail for phishing. Refrain from soliciting or collecting sensitive data, including but not limited to passwords, financial details, and Social Security numbers.
Don’t send messages to trick, mislead, or deceive other users into sharing information under false pretenses. This includes impersonating another person, company, or entity with the intent to deceive or mislead.
Google has a zero-tolerance policy against child sexual abuse imagery. If we become aware of such content, we will report it to the US National Center for Missing and Exploited Children, as required by law. We may also take disciplinary action, including termination, against the Gmail accounts of those involved.
Respect copyright laws. Don’t infringe on the intellectual property rights of others, including patent, trademark, trade secret or other proprietary rights. You are also not allowed to encourage or induce others to violate intellectual property rights. You can report copyright infringement to Google by using this form.
Don’t use Gmail to harass, intimidate or threaten others. Anyone found to be using Gmail for these purposes may have their account disabled.
Keep it legal. Don’t use Gmail to promote, organise or engage in unlawful activities.